FunThinkers Privacy Policy

Last updated: 7/31/2025

1. Introduction

FunThinkers.com is an online educational platform designed to help NSW students prepare for Opportunity Class (OC) and Selective School tests. We are committed to protecting the privacy of our users, including parents and children under 18. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our platform, you agree to the terms of this policy.

2. Collection of Personal Information

We collect personal information to provide and improve our educational services. This includes:

  • Types of Information: Names, email addresses, phone numbers, messaging app details, and student data (e.g., progress, test scores, ranks, strengths/weaknesses).
  • How We Collect: Through registration, platform usage, or direct communication.
  • Children's Data: For users under 18, we obtain verifiable parental consent before collecting personal information, as required by law.
  • Notification: At or before collection, we inform you of:
    • Our identity: FunThinkers.com
    • Contact: privacy@funthinkers.com
    • Purposes: Providing educational services, improving the platform, and sending communications (transactional and marketing, unless opted out).
    • Your rights: Access and correct your information (see Section 6).
    • Legal basis: Collection is necessary for our services or authorized by law.

We may collect information from third parties (e.g., payment processors) and will notify you as required.

3. Use and Disclosure of Personal Information

We use personal information for:

  • Primary Purposes: Delivering educational services, processing payments, sending transactional emails (e.g., progress reports, test scores, alerts), and analyzing student performance.
  • Secondary Purposes:
    • Marketing: Sending promotional communications via email, phone, or messaging apps unless you opt out (see Section 4).
    • Aggregation and Research: Using anonymized, aggregated data for research and development to enhance the platform.
    • Third-Party Sharing: Sharing anonymized data with third parties to improve user experience, ensuring no individual is identifiable.

We disclose personal information only:

  • To service providers (e.g., hosting, payment processors) under strict confidentiality agreements.
  • As required by law or legal processes.
  • With your consent for other purposes.

4. Direct Marketing

We may send marketing communications (e.g., promotions, lifecycle updates) via email, phone, messaging apps, or other provided channels unless you opt out. You can opt out at any time by:

  • Clicking the unsubscribe link in emails.
  • Updating preferences in your account settings.
  • Contacting us at privacy@funthinkers.com.

Transactional emails (e.g., progress reports, alerts) are sent regardless of opt-out status, as they are essential to our services.

5. Cross-Border Disclosure

We may use third-party services (e.g., cloud storage) located outside Australia, involving the transfer of personal information overseas. We ensure these recipients comply with privacy protections equivalent to the APPs or obtain your consent, as required by APP 8.

6. Data Retention and Security

We retain data only as long as necessary for our services, legal obligations, or dispute resolution, after which we securely delete or anonymize it. No online system is fully secure, but we take all reasonable steps to safeguard your data.

7. Access and Correction

You may request access to or correction of your personal information by contacting privacy@funthinkers.com. We will:

  • Respond within 30 days.
  • Provide access unless an APP 12 exception applies (e.g., legal proceedings).
  • Correct inaccurate, outdated, or incomplete data, or allow you to associate a statement if correction is refused.

A reasonable fee may apply for complex access requests.

8. Anonymity and Pseudonymity

Due to the personalized nature of our educational services, users must provide identifying information during registration. Anonymity or pseudonymity is not practicable for delivering tailored learning experiences or communicating with parents.

9. Government-Related Identifiers

We do not use or disclose government-related identifiers (e.g., tax file numbers) unless required by law.

10. Complaints and Contact

If you have concerns about our privacy practices, contact our Privacy Officer at privacy@funthinkers.com. We will investigate and respond within 30 days. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated via email or other channels.